Return & Refund Policy
Thank you for choosing Auto Engine Transmission. We are committed to providing quality automotive products and a reliable purchasing experience. If you need to return an item, please review the following policy carefully.
Return Time Frame
Standard Return Period: Returns must be initiated within 90 days from the date of delivery.
Extended Holiday Return Period: Purchases made between November 1 and December 31 may be returned through January 31 of the following year, subject to the conditions below.
Condition of the Item
To be eligible for a return:
The engine, transmission, or automotive component must be returned in its original condition.
The item must be unused and accompanied by all original packaging, accessories, documentation, and other included materials, where applicable.
Products that have been installed, used, disassembled, modified, or altered may not be eligible for a return or may be subject to applicable fees.
Certain products may have additional return requirements based on their condition, type, or installation status.
Return Methods
1. In Person
Customers may contact our customer service team regarding the possibility of completing a return at our business location:
1131 Industrial Ave, Oxnard, CA 93030, United States
Please contact us before visiting to confirm return instructions and eligibility.
2. By Mail
Eligible returns may be sent back by mail. Customers are responsible for securely packaging the item and following the return shipping instructions provided by our customer service team.
Restocking Fees
A restocking fee may apply to eligible returns, depending on the product and condition of the returned item.
No restocking fee will apply when the item is confirmed to have arrived damaged, is defective, or the wrong item was shipped due to an error on our part.
Refund Processing Time
Once a returned item has been received and inspected, approved refunds will be processed within 10 business days.
Refunds will generally be issued to the original payment method used for the purchase.
Please note that the time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Return Process
1. Contact Us
Contact our customer service team before returning an item. We will provide instructions and, where applicable, a Return Merchandise Authorization (RMA) number.
2. Prepare the Item
Securely package the product and include all applicable accessories, documentation, and other materials that were included with the original order.
3. Return Shipping
Unless the return is due to a defective, damaged, or incorrectly shipped item, return shipping costs are generally the responsibility of the customer.
Use an appropriate trackable shipping service when returning an item and retain your shipping receipt until the return has been completed.
4. Inspection
Once the returned item is received, it will be inspected to determine whether it meets the requirements of this Return & Refund Policy.
5. Refund or Exchange
If the return is approved, a refund will be issued to the original payment method. Where applicable and available, an exchange may be arranged upon request.
6. Refund Processing
Approved refunds will be processed within 10 business days after the return has been reviewed and approved.
Exceptions
Some products or circumstances may not qualify for a return, including:
Custom or Special Orders: Custom-made or specially ordered products may not be eligible for return.
Installed or Modified Products: Products that have been installed, disassembled, modified, altered, or used may not qualify for a return.
Damaged or Defective Products: If an item arrives damaged or is determined to be defective, please contact us as soon as possible so we can review the issue and determine an appropriate resolution.
Warranty Claims: Products covered by a separate warranty are subject to the applicable warranty terms and conditions.
Products With Missing Components: Returns may be affected if required accessories, documentation, or other included components are missing.
Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or different from the product you ordered, please contact us promptly.
Provide your order information and, where appropriate, photographs or other documentation that may help us evaluate the issue.
After reviewing the information, we will provide instructions for the next steps.
Contact Information
For questions about returns, refunds, exchanges, or to initiate a return, please contact us:
Email: info@autoenginetransmission.com
Phone: +1 (415) 859-4245
Business Address:
1131 Industrial Ave
Oxnard, CA 93030
United States
Opening Hours:
Monday – Saturday: 10:00 AM – 6:30 PM
Sunday: 10:00 AM – 12:30 PM
Policy Updates
Auto Engine Transmission reserves the right to update or modify this Return & Refund Policy when necessary.
Any changes will be posted on this page with the updated policy information.
Final Note
Customer satisfaction is important to us. If you have any questions or concerns regarding your order or a potential return, please contact our customer service team before sending an item back.
Thank you for choosing Auto Engine & Transmission.
